Our Return Policy
Live Plants
Live plants are final sale and cannot be returned or exchanged.
We ask that you take extra care with your living plants as they are perishable and subject to variable conditions such as weather, transportation, soil quality, watering, and positioning in your garden. Acceptance of our plant products at the time of sale is considered proof of good health and survivability, and are final sale.
For online pick-up orders, if a plant does not meet your expectations, please let us know at time of pick-up and we can issue a refund or exchange.
We are happy to share our expertise with you to maximize your success with our plants, shrubs, and trees.
Non-Plant Products
Returns or exchanges must be accompanied by an original sales receipt or with a successful receipt lookup.
For all non-plant products returned within 30 days of purchase date, a refund will be issued to the original form of payment at the original selling price. If returned after 30 days, store credit for the original selling price will be issued. After 90 days, we will no longer accept returns or exchanges. For online orders, the window for returns and exchanges will be determined by pick-up date.
Exchanges can be made within 90 days of purchase.